Medical Receptionist and Patient Services



The Medical Receptionist and Patient Services program provides participants with a foundational understanding of the healthcare delivery system, the role of the PSR, and the tools needed to be a front-line customer-service agent in a medical office or hospital setting. Responsibilities include (but are not limited to): written and verbal correspondence with patients, scheduling, collecting co-payments, maintaining patient charts, verifying insurance coverage, and ensuring overall patient satisfaction. This course consists of five modules tailored to those with little or no experience, looking to begin a career in healthcare. Also, please note that basic computer skills are a preferred requirement to ensure your success with this course. 

Course fees include textbooks, practice tests, and certification exams

Course Schedule

Online registration is for debit/credit card purchase only. For other payments, use Standard Registration.

Click on a course section to see dates and to add to your cart. Course details and schedules are subject to change without prior notice. For future course schedules, you may also contact our office. View “contact and information” section in the Course Details.

Course Details

Program Learning Outcomes:

  1. Utilize effective therapeutic communication knowledge and skills in a professional setting.
  2. Demonstrate competency in the technological skills needed for working in health care systems.
  3. Utilize appropriate skills/tools to guide patients attempting to navigate health care resources.
  4. Perform entry-level coordination of care by understanding needs of the patient.
  5. Employ an active understanding of medical terminology, diagnosis and appropriate treatments for such.
  6. Respond appropriately to the social and mental health needs of the patient’s related to the cultural differences and/or language barriers.
  7. Demonstrate understanding of basic ethical and legal issues in health care.
  8. Utilize industry standard software to manage electronic health records.

1. Current Criminal Abstract ( (abstract needs to be submitted within 30 days of issuance).

2. Copy of your photo ID.

3. Proof of 1-Step TB test completed within the last six months.

4. Proof of MMR vaccination (titer is acceptable).

5. Proof of Hep B series vaccination (titer is acceptable).

6. Proof of a 9th-grade English level or higher. Please submit the following as proof of this requirement: AA Degree, BA Degree, college transcripts, TABE results. OR take our EdReady assessment. Please fill out this EdReady Request Form.

Individuals interested in the Medical Receptionist and Patient Services training program must apply and meet all requirements prior to registering for a class.


STEP 1: Prepare all your documents.

Go to the “Eligibility Requirements” tab above and prepare all the necessary paperwork.

STEP 2: Submit documents.

You can either mail or hand carry documents containing personal information.

Otherwise, all documents may be emailed to It is preferred to have all documents sent in one email to allow for faster processing.

STEP 3: Submit payment and register.

Once all of your documents have been approved and your application has been accepted, please submit payment.

Payment can be made in the form of a check, cash, or debit/credit card. We accept Visa, MasterCard, and Discover.

If agencies are paying on behalf of students, please submit the Agency Authorization Form.

For information or assistance on:

  • On-line registration or general registration and payment call 455-0477 or email:
  • Financial assistance, program advising, or attending an information session, please complete the online inquiry form and an advisor will contact you.
  • Click here to learn more about financial assistance and student support resources.

Coordinator:  Patrick Leddy
Workforce Development Coordinator