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MGT Certificate of Competence

Updated for 2014-2015

Certificate of Competence
Business Essentials
12 Credits

Focuses on developing computational skill patterns, communicating clearly and concisely on professional and personal levels; selecting and utilizing word processing, spreadsheet and presentation software.

Requirements

Course Alpha

Course Title

Credits

ENG 100
or ENG 209

Composition I (3)
Business Writing (3)

3

BUSN 188

Business Calculations

3

BUS 101

Business Computer Systems

3

SP 151
or SP 251

Personal and Public Speech
 Principles of Effective Public Speaking (3)

3

 

Total Credits

12

Certificate of Competence in Business Essentials
Program Learning Outcomes

Upon successful completion of this program, students will be able to:
Handle general business operations that require basic math and computer skills.
Communicate effectively with customers and coworkers in a work-place setting.

 

 

 

 


Certificate of Competence
Business Foundations
6 Credits

The Business Technology Division offers this program to provide the most critical skills demanded by businesses: customer service, interpersonal skills, and communication. The certificate offers training opportunities for business and students who are currently working in industry as well as for those who wish to apply their skills in immediate employment while pursuing additional college study.

Requirements

Course Alpha

Course Title

Credits

MGT 121

Customer Service

3

BUSN 164

Career Success

3

 

Total Credits

6

Certificate of Competence in Business Foundations
Program Learning Outcomes

Upon successful completion of this program, students will be able to:
Evaluate and apply decision-making components for successful problem solving in a workplace to satisfy customer (internal and external) needs.
Analyze business situations and prescribe appropriate solutions to resolve conflicts.
Evaluate life-long learning resources available and determine appropriate times to use them.
Model professional behavior acceptable in a business setting.
Provide exceptional customer service to attract new customers, retain current customers, and ensure loyal customers.

 

 

 

 


Certificate of Competence
Management Essentials
15–18 Credits

The Management Essentials Program provides students with management skills and knowledge necessary to advance to various levels of administrative and supervisory positions.

Requirements

 

Course Alpha

Course Title

Credits

BUS 101
or ICS 100
and ICS 101

Business Computer Systems (3)
Computing Literacy & Applications (3)
Digital Tools for the Info World (3)

3 or 6

MGT 121

Customer Service

3

BUSN 188

Business Calculations

3

ENG 100

Composition I

3

ENG 209

Business Writing

3

 

Total Credits

15-18

Certificate of Competence Management Essentials
Program Learning Outcomes

Upon successful completion of this program, students will be able to:
Use computer and other office technology tools to fulfill administrative and supervisory responsibilities.
Demonstrate positive interpersonal interactions to create and maintain a well-managed medical office or health care unit.
Communicate effectively in a workplace setting.

 

 

 

 

 

Certificate of Competence
Management Foundations
9 Credits

Provides insight to practical applications of managerial functions, theories and structures;  introduction to accounting theory, and marketing  fundamentals. One of the three required certificates endorsed by the Western Association of Food Chains (WAFC) for its Retail Management Certificate.

Requirements

Course Alpha

Course Title

Credits

MGT 120

Principles of Management

3

ACC 124
or ACC 201

College Accounting I (3)
Intro to Financial Accounting (3)

3

MKT 120

Marketing in a Global Economy

3

 

Total Credits

9

Certificate of Competence in Management Foundations
Program Learning Outcomes

Upon successful completion of this program, students will be able to:
Carry out basic management, accounting and marketing functions.

 

 

 

 


Certificate of Competence
Retail Foundations
9 Credits 

Develops interpersonal communication skills; an understanding of human resource managers roles and duties; and provides a foundation in retail management.  One of the three required certificates endorsed by the Western Association of Food Chains (WAFC) for its Retail Management Certificate.

Requirements

Course Alpha

Course Title

Credits

MGT 122

Human Relations in Business

3

MGT 124

Human Resources Management

3

MKT 130

Principles of Retailing

3

 

Total Credits

9

Certificate of Competence in Retail Foundations
Program Learning Outcomes

Upon successful completion of this program, students will be able to:
Understand how to train, motivate, and supervise employees/associates to attain the goals of a retail business.

 

 

 

 


Certificate of Competence
Sales and Marketing
21 Credits

This program prepares students for entry-level employment positions in the Sales and Marketing field such as retail clerks, stock clerks, cashiers, order clerks, stockpersons and sales trainees. See a Management Academic Advisor for assistance. SMKT courses below 100-level have been modified into MKT courses above 100-level, as indicated below.

Requirements

Course Alpha

Course Title

Credits

First Semester

 

MGT 121

Customer Service

3

ENG 100

Composition I

3

BUS 101

Business Computer Systems

3

MKT 120

Marketing in a Global Economy

3

 

First Semester Credits: 12

 

Second Semester

 

BUSN 188

Business Calculations

3

MKT 160
or MKT 130

Principles of Advertising (3)
Principles of Retailing (3)

3

MKT 150

Principles of Selling

3

 

Second Semester Credits: 9

 

 

Total Credits

21

Certificate of Competence in Sales and Marketing
Program Learning Outcomes

Upon successful completion of this program, students will be able to:
Develop strategies for effective communication and for dealing with various types of customers.
Carry out basic sales and marketing functions in an organizational setting.

 

 

 

 


Certificate of Competence
Travel Industry
16-19 Credits

The Travel Industry Certificate of Competence is designed for those who seek to achieve basic skills and knowledge that will prepare them to find employment in various segments of the hospitality and travel industry, with a focus on lodging. Students selecting the Certificate may have background experience in the field or be seeking a career area. The courses required in the Certificate are applicable to the A.S. degree in Management.

Requirements

Course Alpha

Course Title

Credits

MGT 121

Customer Service

3

MGT 122

Human Relations in Business

3

TIM 101

Introduction to Travel Industry Management

3

BUS 101
or ICS 100
& ICS 101

Business Computer Systems (3)

Computing Literacy and Applications (3)
Digital Tools for the Information World (3)

3-6

HOST 140

Hotel and Lodging

3

BUSN 166

Professional Employment Preparation

1

 

Total Credits

16-19

Certificate of Competence in Travel Industry
Program Learning Outcomes

Upon successful completion of this program, students will be able to: 
Assess situations and apply the concepts of hospitality business management to select the best solutions within a hotel and lodging establishment.
Produce and present effective written and oral communication for the hospitality industry.
Analyze and articulate perspectives on the travel industry, including the impact local and international events have on industry trends.

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