## Math Lab FAQs

**If I am taking a MATH course from another college or university, am I still able to get help from the Math Lab? What about tutoring for a course that uses math but isn’t a MATH or QM discipline course (i.e. PHYS, CHEM, BUSN)?**

No. Unfortunately, due to budget restrictions, Math Lab tutoring services are reserved for students currently enrolled in a Leeward CC MATH/QM course only.

**If I need help, how will I know who I can ask? **

The Math Lab tutors, who are on duty, will be wearing name tags and carrying clipboards. These staff members will be circulating around the room or seated at the Help Station to answer student questions.

**Do I need to make an appointment to see a math tutor?**

No. Tutoring is done on a first-come-first-serve basis during posted hours.

**Could I schedule a private tutoring session in the Math Lab?**

No. Tutoring in the Math Lab is done strictly on a first-come-first-serve basis. The Math Lab does not offer or fund private tutoring sessions. Students must agree to and sign a private tutoring request form in the Math Lab, which will then be forwarded to the tutors by the Math Lab Manager.

**Why do tutors help with some problems but not others?**

Tutors regularly provide assistance with routine computerized homework and odd-numbered textbook problems. In support of the Student Conduct Code, Math Lab tutors will decline to provide assistance to students working on quizzes, tests, examinations, etc. without specific written permission from instructors. If there is any uncertainty as to whether assistance on a problem is allowed or not, tutors will refer students to their respective instructors.

**How busy does it get?**

The Math Lab can get quite busy at times. Each semester, there are over 2000 students taking Leeward CC MATH and QM courses. In contrast, the Math Lab can seat around 50 students and there are generally one to three tutors on duty at a time. The tutors will try their best to divide their time evenly amongst the students who are studying in the Math Lab. ** **If the Math Lab is crowded and all the tutors are helping other students, patience and understanding are appreciated.

**What should I bring with me to the Math Lab?**

Students will be required to leave a valid ID to borrow a Math Lab calculator. It is preferred that students bring their UH system ID to use Math Lab services. In addition, it is important for those interested in receiving tutoring help to come in with questions ready, course textbook, any notes from class and a working pen or pencil.

**I need to borrow a calculator, but I do not have a student ID card to leave behind. What can I do?**

Leeward CC student ID cards are created and validated in the Learning Commons. Hours and directions for student ID card processing are listed on the Student ID Card web page:

http://studentlife.leeward.hawaii.edu/page/student-id-card

**I am currently taking a Leeward CC MATH course that starts before the Math Lab opens or ends after the Math Lab closes. May I come in during non-operational hours to borrow or return a calculator or textbook? **

No. All Math Lab resources must be checked in and out during posted Math Lab hours of operation. If a student needs to borrow a calculator for a quiz/exam, they should make arrangements with their designated instructor prior to test date.

**How do I submit a question, comment, or suggestion concerning the Math Lab?
**The Math Lab Manager’s office is located in MS-205 and may be reached by calling 455-0400 or emailing to lccmath [at] hawaii [dot] edu