Database Access Problems

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Leeward Community College Library

All of the research databases and online resources on the library's Research Tools page are accessible off-campus by current Leeward CC students, faculty, and staff. For many of these databases, you will be prompted to log in with your UH username and password (the same one you use for MyUH, UH e-mail, Laulima, etc.).

If you have difficulty accessing these databases off-campus:

Please let us know by calling us at 455-0379, or e-mail us at Please provide us with as much of the following information as you can:

Known Problems

Error Message: Secure Connection Failed or SSL Connection Error:

Try clearing your browser's cache, cookies, and browsing history. See this page for more instructions.

Other Common Problems:

Bookmarking the Database
Don't bookmark the database after you log in. That web address/connection was created just for that particular session. It won't work if you try to use the same URL again later.
Kapiʻolani CC's Nursing Students
Students who are in Kapiʻolani CC's nursing program, but are taking class on the Leeward CC campus, need to use Kapiʻolani CC Library's website for off-campus database access.
Another Campus is Your Home Campus
If you are taking a Leeward CC class, but another campus is your official "home campus", you need to use the library website of your home campus to access research databases from off-campus (see our other libraries page for links). If you need to access a specialized database for your class that is not available from your home campus, please contact our Circulation Department for assistance.
You are outside of the United States
For security reasons, many places outside of the US are blocked from UH library computer systems. To arrange for access to library databases from your location, please visit to find your IP address, and contact the Library Systems Office at Hamilton Library at for assistance.
Community Users
Holders of Community User cards cannot access our restricted-access databases, due to the terms of our contracts with our database vendors.
MyUH Portal
If you are using the MyUH portal to get to the library's website, some features and databases might not work. Use this link to open a direct connection to the library's website, or manually enter the address into your browser.

If you are prompted to log in when you are on campus:

It shouldn't happen, but if it does, please let us know. Please visit to find the IP (Internet Protocol) address that your computer is using, and let us know what that address is. It'll be a four-part number with periods between the number groups.

Suddenly Can't Connect to Databases, On-Campus or Off-Campus:

Rarely, a technical problem or network problem at the UH Mānoa campus may affect the library's database access management system. You might get an error message saying that the page is unavailable. If you are on campus, you might be able to use the links on this page to access our databases, depending on the nature of the problem. Off-campus users will have to wait until the problem is fixed. This kind of problem usually last only a short while. If the problem persists, please follow the troubleshooting steps at the top of this page.

If the Library Website is Unavailable:

In case the library website becomes unavailable, we have a web page with links to our databases posted on an off-campus server. Please visit and bookmark today, as you will not be able to view this page if the site is offline.

Database Outage Updates

Announcements about temporary database or website problems will be made over the library's Facebook and Twitter feeds.